BIBA Facility Webinar - Claims Advocacy for Brokers 17/07/19

Available free of charge for BIBA members. In this webinar we will: - Help you to understand the new qualification requirements for Financial Ombudsman Service referrals - Show you how to assess which clients qualify for FOS with reference to turnover, balance sheet figures and staff numbers - Address the issue of whether all problem claims are suitable for FOS referral - Enable you to identify the importance of the initial complaint to the insurer prior to FOS referral - Identify and enable you to understand the complaints process for policies issued at Lloyd?s - Discuss the implications for the increased FOS award limit - Discuss recent anomalies in claims decisions and the likely approach to be adopted by the FOS - Discuss the possible increase in complaints against brokers being referred to the FOS